Privacy Policy

Book a Meal (Registered under Manabik Foundation) is a non-government charitable organization, registered under the Ministry of Corporate Affairs, Government of India. It is recognized under the Companies Act 2013 (8 of 2013) with its office at 105/16 DumDum Road, Kolkata 700074 ("Book a Meal"). We are committed to safeguarding your privacy in accordance with applicable Indian laws.

Outlined below is the privacy policy of Book a Meal, to be read in conjunction with the Terms and Conditions and any other agreements executed with you ("Privacy Policy").

This Privacy Policy details our practices regarding the collection, use, and processing of your personal information via the Book a Meal website and other platforms used by Book a Meal for providing services to you. If any platform expressly excludes this Privacy Policy, an alternative policy may apply (each referred to as a "Platform").

For this Privacy Policy, "you" refers to any individual whose data is processed by Book a Meal, including donors, beneficiaries/patients, legal guardians, corporate donor representatives, hospital representatives, employees, vendors, consultants, and nutritionists.

This Privacy Policy should be read along with our Terms and Conditions.

Effective Date/Last Modified: Jan 30, 2025 @ 12:00 pm

Scope and Consent

By accessing and using our Platform, you provide your informed consent to the processing of your personal data as described in this Privacy Policy. If you do not agree with this Privacy Policy, please discontinue use of the Platform and related services immediately.

Information We Collect

Book a Meal collects and processes only the personal data necessary for the intended purpose. The type of data we collect varies based on your interaction with us.

If You Are a Donor

We collect the following details:

  • Full Name
  • Address
  • Email Address
  • Contact Number
  • Nationality
  • PAN Card/Tax Identification Number
  • Passport Details
  • Payment Information

If You Are a Beneficiary in Our Programs

We collect the following from the lawful guardian(s) of each patient:

  • Full Name
  • Gender
  • Mother’s Name
  • Town/District of Origin
  • Date of Birth
  • Preferred Language
  • Availability of ration and cooking facilities

If You Are a Guardian of a Beneficiary

We collect the following information from each guardian:

  • Full Name
  • Relationship with the Patient
  • Contact Number / WhatsApp Number
  • Monthly Income

Automatically Collected Data

When you visit our Platform, we collect certain technical details, including:

  • IP Address
  • Pages visited and visit duration
  • Device details and browser information
  • Cookies and tracking data
  • Location, microphone, and audio access (if permitted)
  • Tele-counseling session recordings (if applicable)

Purpose of Data Collection

Book a Meal processes your personal data for legitimate purposes, including:

  • Providing updates on our services
  • Sending promotional materials related to our programs
  • Website and donor base improvement
  • Processing queries and grievances
  • Ensuring legal and regulatory compliance
  • Fundraising and donor engagement
  • Research and statistical analysis

Data Sharing Policy

Book a Meal does not trade, sell, or share personal data for commercial marketing. However, data may be shared with:

  • Legal and regulatory authorities as required by law
  • Third-party service providers (IT, logistics, cloud storage, etc.)
  • Partner organizations for program benefits (limited information only)
  • Healthcare professionals (doctors, nutritionists, patient support coordinators)
  • Donors for program impact assessment (limited, anonymized data)
  • Researchers and analysts for statistical and program evaluation purposes

Your Rights & Choices

You have the right to:

  • Access, update, or correct your data
  • Request data erasure
  • Withdraw consent for data processing

Data Retention

Your data is retained only as long as necessary to fulfill the intended purpose or comply with legal obligations.

Policy Changes

This Privacy Policy may be updated periodically. While we will notify you of major changes, we encourage you to review this policy regularly.

Contact Us

For privacy-related concerns, contact our Data Protection Officer:

  • Email: hello@bookameal.org
  • Phone: +91 8585020204
  • Address: 105/16 DumDum Road, Kolkata 700074